Return and Refund Policy

Last Updated: June 12, 2026

All Sales Are Final

Due to the nature of alcoholic beverages and applicable regulations, all purchases made through The Bottle Square are final. We do not accept returns or exchanges because a customer changed their mind, no longer wants the product, ordered the wrong item, or did not like the taste of a product.

Exceptions may be made only for orders that arrive significantly damaged, contain an incorrect item, are missing an item, or materially differ from the product ordered, as described below.

Order Cancellations

Cancellation requests must be submitted before an order has been packaged or shipped.

Approved cancellations are subject to a 10% cancellation fee to cover payment-processing and fulfillment costs.

Once an order has been packaged or shipped, it cannot be cancelled.

To request a cancellation, email info@thebottlesquare.com as soon as possible and include your order number. Submission of a cancellation request does not guarantee that the order can be cancelled.

Damaged Orders

We carefully package every order using materials designed for shipping alcoholic beverages. Nevertheless, damage may occasionally occur during transit.

A product is considered significantly damaged when it arrives broken, leaking, unusable, or otherwise materially affected by shipping damage. Minor cosmetic issues—including small label scuffs, minor dents or creases in manufacturer packaging, light box wear, or variations in label and packaging design—are not considered significant damage.

Damaged-order claims must be submitted within three business days of delivery.

To submit a claim, email info@thebottlesquare.com and include:

  • Your full name and order number

  • A description of the damage

  • A clear photograph of the affected product

  • A clear photograph of the shipping box

  • A photograph of the shipping label

  • Photographs of the interior packaging and cushioning

Please retain the product, shipping box, and all packaging materials until your claim has been resolved. Do not discard or return a damaged or broken bottle unless we provide specific instructions.

After reviewing an eligible claim, we will offer a replacement when the same product is available or issue a refund to the original payment method. If only part of an order was damaged, the remedy will apply only to the affected item or items.

Incorrect or Missing Items

If your order contains an incorrect item or is missing an item, notify us within three business days of delivery.

Email info@thebottlesquare.com and include:

  • Your full name and order number

  • A description of the incorrect or missing item

  • Photographs of all products received

  • A photograph of the shipping box and shipping label

  • Photographs of the interior packaging

After verifying the claim, we will ship the correct or missing product when available or issue a refund to the original payment method for the affected item.

Shipping Protection

Optional Shipping Protection may be available during checkout and provides additional coverage for qualifying packages that are lost while in transit.

Purchasing or declining Shipping Protection does not change the procedure for reporting an incorrect, missing, or significantly damaged order. Those claims must still be submitted within three business days of delivery and will be handled under this policy.

Shipping Protection does not cover theft or loss after a carrier has confirmed delivery to and obtained the required adult signature from an eligible recipient.

Failed, Refused, or Undeliverable Shipments

All alcohol deliveries require the signature of a person who is at least 21 years old and able to present valid government-issued photo identification.

If an order is returned to us because:

  • No eligible adult was available to accept delivery

  • Valid identification was not provided

  • The recipient refused delivery

  • The customer provided an incorrect or incomplete address

  • The carrier’s delivery attempts were missed

  • The package was otherwise undeliverable for reasons outside our control

The following conditions apply:

  • Original shipping charges are non-refundable.

  • A 10% restocking fee will be deducted from the refund.

  • If the order received free or discounted shipping, the actual outbound shipping and handling cost, up to $40, will be deducted.

  • Any carrier return, address-correction, or related fees may also be deducted.

  • The remaining eligible product value will be refunded after the shipment is returned to us and inspected in its original, unopened condition.

If the customer requests reshipment, all applicable shipping and handling charges must be paid before the order is shipped again.

No refund will be issued if the returned merchandise is broken, opened, consumed, missing, or otherwise unsuitable for resale because of the customer’s actions.

Weather-Related Conditions

Extreme temperatures may affect packaging, labels, closures, or the condition of products during transportation.

We are not responsible for minor cosmetic changes or product-quality concerns caused solely by exposure to hot or cold weather. Customers may request that an order be held before shipment by contacting info@thebottlesquare.com before the order enters fulfillment.

A bottle that arrives broken or leaking may still qualify as a damaged order under the claim procedures described above.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the credit to appear. Processing times may vary by bank or payment provider.

Original shipping charges and optional Shipping Protection charges are non-refundable unless the refund is required because of an error by The Bottle Square.

Product and Packaging Variations

Manufacturers may update bottle designs, labels, gift boxes, closures, and other packaging without notice. These variations do not qualify as incorrect or damaged products when the brand, product, bottle size, quantity, and other material product details match the listing.

Contact Us

Questions and claims should be directed to:

The Bottle Square
Online store operated by Square Bottle Liquor
Email: info@thebottlesquare.com
Phone: 619-420-2000
Address: 21 Naples Street, Chula Vista, CA 91911